Security & data handling

1. What we collect from movers

We collect what we need to generate your quotes, and no more:

We don't ask for bank details or identity documents. If you instruct a firm, it will run its own identity checks under its own privacy policy.

2. Who can see your details

Your enquiry stays with MoveGuide while you compare quotes. We share your contact and enquiry details only with your chosen firm when you explicitly request a call or choose to instruct them. We never sell your personal data. Other parties that handle it are the providers that run our platform, such as hosting and email delivery, and they work under data-processing agreements.

3. Our legal basis

We process your data under the UK GDPR and the Data Protection Act 2018. Our lawful bases are consent, when you ask us to share your details with firms; legitimate interests, for running and improving the service; and legal obligation, for record-keeping and fraud prevention. You can withdraw consent at any time. Your rights, including access, correction and deletion, are set out in the Privacy Notice.

4. How firms access your data

New quote requests are not automatically sent to firms by email, through the partner portal or through case-management connections. When you explicitly request a call, MoveGuide records your choice and emails your contact and enquiry details to that firm. Requesting a call does not commit you to instructing them. Existing firm accounts use individual logins, and traffic to the site and portal is encrypted in transit.

5. How long we keep it

We keep enquiry data only as long as the service needs it, typically up to 24 months after your last interaction. After that it is deleted or anonymised. Some records, such as invoices, must be kept longer to meet legal and accounting rules.